Complaint about a Faulty Product
Formal Letter • Intermediate
You recently bought a new electronic gadget from an online store, but it stopped working. Write a letter to the customer service department. In your letter, describe the problem, explain when you bought the item, and state what you want the company to do.
Instructions:
- You should spend about 20 minutes on Task 1 and 40 minutes on Task 2.
- Write at least 150 words for Task 1 and at least 250 words for Task 2.
- Organise and present your ideas clearly, and use appropriate examples to support your arguments.