Complaint to an Airline

Formal Letter • Intermediate

Your luggage was damaged during a recent flight. Write a letter to the airline's customer service department. In your letter, provide your flight details, describe the damage to your luggage, and explain what you would like the airline to do.

Instructions:

You should spend about 20 minutes on Task 1 and 40 minutes on Task 2.
Write at least 150 words for Task 1 and at least 250 words for Task 2.
Organise and present your ideas clearly, and use appropriate examples to support your arguments.